Refund Policy
Refund Policy
At Fnetwork, we strive to provide the best social media marketing services to our customers. We understand that sometimes issues may arise, and we have established a refund policy to address specific situations. Please read this Refund Policy carefully to understand your rights and obligations.
1. No Refunds to Payment Gateways
Refunds to payment gateways are not allowed. All payments made to Fnetwork for services are final and non-refundable, except as outlined in this policy. In the event of service issues, we will handle refunds through user account balances as described below.
2. Refunds to User Balance
2.1. Order Failures
If an order fails to deliver due to the service being unavailable, we will credit the equivalent amount to your Fnetwork account balance. This balance can be used for future purchases on our platform. An order is considered failed if the service is unavailable and cannot be delivered as agreed.
2.2. Automatic Refunds
If an order is canceled in our system, a refund will be automatically generated and credited to your Fnetwork balance. If you do not receive this automatic refund, please contact our customer support team.
2.3. Partial Refunds
If an order is partially delivered, a partial refund will be issued to your Fnetwork balance for the undelivered portion of the service. The amount refunded will correspond to the quantity of the service that was not delivered.
2.4. Limitations for Refunds
Refunds will not be issued under the following conditions:
• Incorrect or Private Links: If you provide an incorrect link or URL, or if the social media post or link is unavailable, private, or restricted, no refund will be issued. It is your responsibility to ensure that the link provided is correct and that the post or link is publicly accessible without any restrictions.
• Completed Orders: Orders that have been fully delivered and completed
2.5. Requesting a Refund
To request a refund to your Fnetwork balance due to an order failure or other issues, please contact our customer support team within 7 days of the expected delivery date. Provide your order details and a description of the issue. Our team will review your request and, if approved, credit the appropriate amount to your account balance.
2.6. Refund Processing Time
Once approved, refunds to your Fnetwork balance will be processed within 5 business days. You will receive a notification via email once the refund has been credited to your account.
3. Non-Refundable Services
Certain services may be marked as non-refundable. These include, but are not limited to:
• Services that have been fully delivered and meet the agreed-upon criteria.
• Any promotional or discounted services.
4. Changes to the Refund Policy
Fnetwork reserves the right to modify or update this Refund Policy at any time. We will notify you of any changes by posting the new Refund Policy on our website. Your continued use of the services following the posting of any changes constitutes acceptance of those changes.
5. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact support from your account.
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✓ By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.